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Cheshire Baby Support is committed to protecting your personal information and respecting your privacy.

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What Information We Collect

We may collect:

  • Name, address, phone number and email

  • Baby’s name, date of birth and relevant health information

  • Feeding history and assessment notes

  • Payment information

  • Communications via email, phone, text or contact forms

 

How We Use Your Information

We use your data to:

  • Provide infant feeding and tongue-tie support

  • Maintain clinical records

  • Arrange appointments and follow-up care

  • Process payments

  • Meet legal, safeguarding and professional obligations

 

Data Storage & Security

Your information is stored securely using password-protected systems and secure digital storage. Only authorised personnel have access.

 

Sharing Information

Information will not be shared without your consent unless required by safeguarding or legal duty of care.

 

Your Rights

You have the right to:

  • Access your data

  • Request correction

  • Request deletion where appropriate

  • Withdraw consent

Requests can be made via amanda@cheshirebabysupport.co.uk

 

TERMS & CONDITIONS OF SERVICE

 

By booking an appointment with Cheshire Baby Support, you agree to the following:

 

Nature of Services

Support provided is educational and supportive in nature. It does not replace medical care from your GP or paediatrician.

Treatment recommendations are based on assessment findings and professional judgement.

 

Consent

Written and verbal consent is required before any assessment, intervention or hands-on support.

You may withdraw consent at any time.

 

Professional Standards

Amanda Brooks is an International Board Certified Lactation Consultant (IBCLC) and adheres to professional codes of conduct.

Cheshire Baby Support operates as an inclusive, non-discriminatory practice.

 

CANCELLATION & PAYMENT POLICY

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  • Payment is required prior to consultation.

  • Package bookings require a 50% deposit.

  • Deposits are non-refundable within 48 hours of the appointment.

  • Cancellations with less than 48 hours’ notice are non-refundable.

  • All services are non-refundable once delivered.

  • If Cheshire Baby Support cancels and cannot reschedule, a full refund will be issued.

 

WEBSITE DISCLAIMER

 

Information provided on this website is for general educational purposes only and does not replace individual clinical assessment or medical advice.

Feeding concerns should be discussed with a qualified healthcare professional.

 

SAFEGUARDING STATEMENT

Cheshire Baby Support is committed to safeguarding babies, children and families.

Any concerns regarding safety or welfare will be managed in line with professional safeguarding responsibilities and, where necessary, shared with appropriate services.

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INCLUSION & ACCESSIBILITY STATEMENT

 

Cheshire Baby Support is an inclusive practice and welcomes families of all backgrounds, identities, neurotypes and abilities.

We acknowledge that feeding journeys are diverse and that not all lactating people identify as female or use the term mother.

If you have accessibility needs, please let us know so we can support you appropriately.

 

COMMUNICATION POLICY

 

Clinical support is not provided via social media.

Follow-up support is included for two weeks post-consultation. Extensions may be arranged.

Response times may vary during holidays, illness or emergencies.

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CLINICAL CARE & REFERRALS

 

Recommendations may include referral to other professionals. No fees are accepted for referrals.

More than one referral option will be provided where possible.

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