At Tongue Tie Solutions, we strive to provide the highest standard of care. If you ever feel we haven’t met your expectations, we welcome your feedback, whether it’s a concern, complaint, or suggestion for improvement.

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We take all feedback seriously and aim to resolve any concerns promptly, respectfully, and confidentially.

 

Common Concerns

“I’ve been told the tongue-tie wasn’t fully released”
If you’re unsure about your baby’s healing or think reattachment has occurred, we encourage you to contact us directly. Only a reassessment by the original practitioner (or a similarly trained one) can confirm this accurately.

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“No one mentioned doing stretches or exercises”

We do not recommend active or direct wound management (such as reopening the wound) following tongue-tie division. This is because there is no strong evidence to suggest it prevents reattachment, and it may increase the risk of oral aversion or discomfort.

However, we do suggest gentle oral exercises to encourage tongue mobility and function as part of the healing process. These are included in the aftercare information we provide following the procedure and are designed to be baby-led, gentle, and supportive.

If you’re unsure or would like further guidance on these exercises, please get in touch, we’re always happy to help.

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“I wasn’t told about risks or benefits”
We aim to always provide clear, written and verbal information before any procedure, and we ask for your written consent. If you feel this didn’t happen, please do get in touch.

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“I didn’t receive feeding support during my appointment”
Breastfeeding or bottle-feeding support is always included in our service. If this was not your experience, we’d like to know.

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“My baby’s symptoms haven’t improved”

The suck, swallow, breathe coordination required for effective feeding is incredibly complex. After tongue-tie division, it may take days or even weeks for your baby to adjust to their new tongue mobility.

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Some babies benefit from gentle sucking exercises, which can help strengthen the tongue and improve function, especially if the muscle tone has been affected by a previously restricted frenulum. These exercises are included in the aftercare information we provide and are designed to be safe, gentle, and supportive.

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It's also important to remember that not all feeding challenges are caused by tongue-tie alone. Babies may also be affected by muscular tension (especially in the head, neck, and jaw), birth-related factors, or feeding intolerances. Some of these symptoms can overlap with tongue-tie, making it harder to pinpoint a single cause.

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If you're not seeing improvement, please contact us. We’re happy to reassess or signpost you to other trusted professionals, such as bodyworkers or feeding specialists, who may be able to help.

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As discussed during the consent process, there is always a small chance the procedure may not lead to a significant improvement. Our role is to work with you to explore what’s happening and help you access the right support.

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My baby has a tongue-tie but no feeding problems – can I have it divided to prevent future issues?”
We understand the desire to be proactive, but it is not considered good medical practice to perform a procedure, especially one with any associated risk, when there are no clear symptoms or difficulties.

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In most cases, if your baby is feeding well and showing no signs of discomfort or restriction, a division is not recommended. Many people live with a restricted frenulum into adulthood without any impact on feeding or speech.

At present, there is no strong evidence linking tongue-tie to future speech and language difficulties. If feeding problems arise later, we recommend returning for reassessment and discussing the best next steps at that time.

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My baby’s tongue-tie was divided incorrectly, or they were injured during the procedure.”
Before any procedure, your practitioner should have explained the potential risks, including the very small chance of unintended injury. As with all minor surgical procedures, this risk cannot be entirely removed.

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If you believe an injury occurred due to negligence or poor practice, please refer to the complaints process outlined below. This includes how to raise your concern directly, request a review, or escalate the issue to relevant regulatory bodies if needed.

We are committed to transparency and learning from all feedback to ensure high standards of care.

 

Making a Complaint

If you have a concern, we encourage you to:

1. Raise it directly during your consultation, or

2. Email Jennifer Johnson at: tonguetiesolutions@outlook.com

 

We will:

• Acknowledge your complaint within 2 working days

• Provide a full response within 21 working days

• Keep you updated if more time is needed

• Offer a face-to-face discussion if requested

• Apologise when appropriate (please note: an apology is not an admission of fault)

• Aim to improve our service based on your feedback

 

You are welcome to have a family member, friend or advocate submit the complaint on your behalf (please note, we will require your written consent to discuss medical information with them).

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Further Support

If you're not satisfied with the outcome, you may:

• Request mediation through the Centre for Effective Dispute Resolution (CEDR)

• Contact the Nursing and Midwifery Council (NMC): nmc.org.uk/concerns

• Share your experience (positive or negative) with the Care Quality Commission (CQC):
  📧 enquiries@cqc.org.uk
  🔗 www.cqc.org.uk

Please note: the CQC cannot investigate individual complaints but uses this information to monitor standards of care.